Complaints Policy

Our commitment

We aim to provide a professional, transparent service. If something falls short, we want to hear about it and put it right.

How to complain

If you are unhappy with any aspect of our service, please email support@chainanalytik.com with the details of your concern and any relevant reference information. This helps us investigate quickly.

When we receive a complaint we will:

• Acknowledge it promptly
• Investigate it fairly and thoroughly
• Keep you informed of progress
• Explain our findings and any steps we will take

If you remain unhappy

If we are unable to resolve your complaint to your satisfaction, we will set out our final position clearly so that you can decide how you wish to proceed.