Chargeback Policy

Purpose

This policy explains how Secure Chain approaches payment disputes and chargebacks, and how they interact with our Refund Policy.

Raise it with us first

If you are unhappy with a payment or believe there has been an error, please contact us at support@chainanalytik.com before initiating a chargeback. Most issues can be resolved quickly and directly.

Chargebacks and scope

Fees are agreed in writing before work begins. Where services have been delivered in accordance with the agreed scope, a chargeback does not by itself entitle a client to a refund of fees properly earned. We will respond to chargeback requests with the relevant engagement records.

Fair resolution

We are committed to resolving genuine disputes fairly and promptly, in line with our Refund Policy and Complaints Policy.